Refund policy

Effective 2026-08-17.

What is billed, and when

axonia bills in arrears. A month is charged after it has ended, for the communities that were active during it, and nothing is ever charged in advance. Nothing is pre-purchased, so there is no unused time to return and no subscription running ahead of what has been delivered.

A Community Hub is free and is never charged at all.

Asking for a refund

Refund requests go to axonia, at support@axonia.dev. Name the period and what went wrong, and the request will be answered.

Where a refund is due, axonia issues it through Paddle, which holds the payment, and it returns to the method it was taken from.

Billing errors

Without any time limit: if axonia has charged an account for something it did not consume, that charge is corrected in full.

This is not a goodwill gesture, it is a property of how the bill is computed. A period’s charge is a sum over daily records, each stamped with the price in force on the day it covers, so a disputed period can be recomputed exactly rather than estimated.

Change of mind

Paddle’s refund policy applies to purchases made through it, and is adopted here in full rather than restated in different words that could drift from it.

A period that has been refunded has not been paid for, so access to a paid account can be suspended on that basis, as the terms of use set out.

Who collects the payment

Paddle is the merchant of record for every payment made to axonia: the seller for the transaction, which collects the payment, calculates and remits any tax that applies, and issues the invoice. Its terms of sale apply to the purchase alongside the axonia terms of use.

A refund can also be requested from Paddle directly, at paddle.net, using the email address the invoice was issued to. Writing to axonia is faster.

Chargebacks

Disputes raised with a card issuer are handled by Paddle, as the merchant of record. Raising one is not necessary to obtain a refund that is owed, and writing to support@axonia.dev first is faster.